Return Policy
IportalStore Return Policy: Hassle-Free Returns for Your Peace of Mind
At Iportalstore, we want you to be completely satisfied with your purchase. That's why we offer a generous 14-day return policy to ensure a smooth and stress-free shopping experience.
What can be returned:
- Items must be in their original condition, unworn or unused, with tags still attached.
- Original receipt or proof of purchase is required.
How to initiate a return:
- Contact our friendly customer service team at sales@iportalstore.com within 14 days of receiving your order.
- We'll provide you with a return shipping label and instructions on how to return your package.
Please note: Returns sent back without prior authorization will not be accepted.
Exceptions:
- Certain items like perishable goods, custom products, personal care products, hazardous materials, flammable liquids, or gasses are not eligible for return.
- Sale items and gift cards are also non-returnable.
Exchanges:
The fastest way to exchange an item is to return it and then place a new order for the desired item.
Refunds:
- Upon receiving and inspecting your returned item, we'll notify you of the refund approval status within a reasonable timeframe.
- Approved refunds will be issued to your original payment method within 10 business days.
- Please allow additional processing time by your bank or credit card company.
For any return-related questions, feel free to contact us at sales@iportalstore.com
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